Accessing elearning

Dear Students,

We are experiencing technical difficulties in eLearning. Some students are having problems accessing eLearning to see their classes and some students can see their classes, however, they are unable to see the content. If you are having difficulties accessing eLearning, please send an email to som-elearning@utdallas.edu.

We are sorry for this inconvenience and hope to get the problem resolved immediately.

SOM eLearning Team
School of Management
The University of Texas at Dallas

Accessing your course in eLearning

Dear Student,
If you are enrolled in a class but do not see it listed in eLearning, please do the following:

•Log into Orion and view your semester schedule to ensure that you are enrolled in the class.
•Please wait 12 hours after registering before determining your eLearning section is missing. Enrollment information synchs between eLearning and Orion periodically throughout the day, which is why there is this potential delay.
•Contact the instructor to see if an eLearning section for the class exists.

If you’ve gone through these three steps and determine that your eLearning enrollment is not correct, please contact the eLearning Helpdesk at:

http://www.utdallas.edu/oee/distance/eLearningHelpdesk.html

Thank you,
The School of Management eLearning Team

eLearning outage

Due to database issues, eLearning lost connection to the database.  To reconnect the application to the database, eLearning is being restarted.  The eLearning team is looking into the causes of the database problems.  We believe that the slowness being experienced the past couple of days is associated to these database issues.  We are working with Blackboard to remedy the database problems and to determine why the system is experiencing slowness.

 If you have any questions please e-mail elearning@utdallas.edu or call at 972.883.6960.

Electrical Outage – Aug 30-31

An upgrade to the electrical power infrastructure for the UTD campus will be performed on Saturday, August 30 and Sunday, August 31. The power upgrade will require the disruption of regular and emergency electrical power to most computer systems. As a result, many computer systems (including WebCT, Email, Galaxy, and SIS) will not be operational during the outage. We apologize for the disruption in service to the University’s user community. The patience and tolerance of the user community is greatly appreciated as this necessary work is accomplished.

Computer systems availability will generally be disrupted beginning at 6:00 PM on Saturday, August 30, when systems will be taken down on a phased basis. Electrical work will begin at 10:00 PM and it should conclude around 7:00 AM on Sunday morning, August 31. Power will be restored at approximately that time. All systems should be back on-line no later than 12:00 noon on Sunday, August 31.

The patience and tolerance of the University’s user community is greatly appreciated. Thank you.

UT Dallas Campus Power Outage

This is just a reminder that power on the UTD campus will be interrupted due to utility work on Sunday, July 27 from 6AM-7PM. WebCT will be on a generator backup and is not expected to be affected.

 

Some online courses have links to streaming videos. The server that houses these will be taken down, and the videos will not be accessible during the outage. We apologize for any inconvenience this may cause you. For further information on the outage, please go to: http://www.utdallas.edu/news/2008/07/22-002.php

 

Thank you,

 

Darren Crone

SOM eLearning Manager

Streaming Video Server Has Been Restored

A new server has replaced the streaming video server that crashed earlier today. You should now be able to access all of the video and audio files. Should you encounter any issues accessing a streamed video or audio file, please contact us at som-elearning@utdallas.edu We apologize for any inconvenience this may have caused.

Streaming Server Outage

This message is to inform all online students and faculty that the server that stores our streaming video (i.e. faculty intro videos, short video clips in courses) has crashed.

Please note that this affects a very small percentage of our course materials; however, we are working as quickly as we can to get a replacement server and restore the video content.

Please contact us if you have any questions or need any further information.

Update: WebCT availability this weekend

Based on recent changes to campus power outage schedules:

Sunday, June 22nd: WebCT availability should not be affected by the limited power outage.

Sunday, June 29th: WebCT should be up and running with generator power during the campus wide power outage. However, network availability of WebCT, especially for users on campus or in Waterview Park/University Village, may be interrupted. We apologize for any inconvenience this may cause you.

WebCT – Upcoming Power Outage

Just received this note from the WebCT folks on campus:

WebCT is on generator backup and expected to remain operational during the upcoming campus power outage this Sunday, June 22, 10am-2pm. However, due to potential network connectivity issues that are outside of our control, we cannot guarantee that WebCT will be accessible for the entirety of the power outage. We apologize for any inconvenience this may cause you.

WebCT Scheduled Downtime

UTD Information Resources has announced hardware upgrades on Sunday, March 2 and Sunday, March 9 that will result in WebCT downtime from 7:00 am to 10:00 am CT.

We urge you to schedule your studies around the outages, as WebCT will not be available during these times.